Katalyst-Spark-Guide-1-Understanding-Your-LEDs
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Pristine Internet |
Katalyst Spark · Guide 1 of 5 |
Understanding Your LED Lights
Katalyst Spark — Quick Reference Guide
The lights on the front of your Katalyst Spark tell you exactly what's going on with your device. Use the photos and table below to quickly identify any indicator.
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Front view — LEDs and Power button are on the front panel |
Side view — Reset button is located on the side of the device |
LED Quick Reference
Find the light that is on or behaving unexpectedly and match it to the table below.
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LED |
State |
What It Means |
What to Do |
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Battery |
Flashing |
Charging |
Keep plugged in until steady |
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Battery |
Steady Green |
Fully charged — great! |
— |
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Battery |
Steady Blue |
25–50% charge |
Consider plugging in soon |
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Battery |
Steady Red |
Below 25% |
Plug in your device now |
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Power |
Steady On |
Device is powered on |
— |
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Power |
Off |
Device is off or starting up |
Hold Power button for 5–8 seconds |
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Internet |
Steady On |
Connected to the internet! |
— |
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Internet |
Off |
No internet connection |
See our troubleshooting guide |
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2.4 GHz Wi-Fi |
Flashing |
Active — devices connected and using it |
— |
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2.4 GHz Wi-Fi |
Steady On |
Broadcasting, no devices currently active |
— |
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2.4 GHz Wi-Fi |
Off |
2.4 GHz Wi-Fi is disabled |
Log in to admin panel to enable |
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5 GHz Wi-Fi |
Flashing |
Active — devices connected and using it |
— |
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5 GHz Wi-Fi |
Steady On |
Broadcasting, no devices currently active |
— |
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5 GHz Wi-Fi |
Off |
5 GHz Wi-Fi is disabled |
Log in to admin panel to enable |
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Cellular |
Steady On |
Connected to cellular network |
— |
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Cellular |
Off |
No cellular signal detected |
Check antennas and SIM card |
How to Restart (Power Cycle) Your Spark
Because the Katalyst Spark has a built-in battery backup, simply unplugging the power cable will not restart the device. Follow these steps instead:
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⚠️ Do not unplug the power cable to restart — the built-in battery will keep the device running. Use the power button as described below. |
Step 1 — Power off: Hold the Power button down until all the lights go out.
Step 2 — Power on: Once the lights are off, hold the Power button again until the small Power light comes back on.
Step 3 — Wait: Allow 3–5 minutes for the device to fully reconnect to the network. These devices take some time to come back up — be patient!
How to Hard Reset Your Spark
A hard reset using the Reset button will restore your device to its original settings. Note: a full factory reset can also be performed from within the modem's settings page. Use either method only as a last resort, as it will erase your Wi-Fi name, password, and any other custom settings.
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⚠️ Important: Holding the Reset button for only 3–5 seconds will reconnect the device to the network — it will NOT perform a hard reset. You must hold it for the full 15 seconds to reset. |
Step 1 — Locate the Reset button on the side of the device (see photo on page 1).
Step 2 — Press and hold With the device powered on, press and hold the Reset button for 15 seconds.
Step 3 — Watch the Power LED — it will blink slowly, then at a medium pace, then rapidly. Release the button when it blinks rapidly.
Step 4 — Wait 3–5 minutes for the device to finish resetting and fully reconnect. Be patient — this process takes time.
Step 5 — Reconnect to your Wi-Fi using the default network name (KAT-XXXX) and password from the label on the bottom of the device.
Device label on the bottom of the Spark — shows your default Wi-Fi name (SSID), password (Key), IP address, and Serial Number
Need more help?
Visit pristineinternet.com · Call 1-877-877-7716 · Email contact@pristineinternet.com
Pristine Internet — Katalyst Spark Customer Guide
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