Understanding-Your-Gateway
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Pristine Internet |
Gateway · Guide 1 of 8 |
Understanding Your Gateway
Pristine Internet Gateway — Customer Guide
This guide will help you get familiar with your Pristine Internet Gateway — what the lights mean, where the ports are, and how to tell at a glance whether your device is working properly.
Your Device at a Glance
The Pristine Internet Gateway is a compact cellular internet router that connects your home or business to our network. It provides dual-band Wi-Fi (2.4 GHz and 5 GHz) and up to four wired Ethernet connections.
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Front view of the Pristine Internet Gateway. |
Back view — DC power port, WAN, LAN ports, WPS button, and product label. |
The Status LED
Your Gateway has a single LED light on the front panel that tells you everything about its status. Here is what each light pattern means:
Connection & Normal Operation
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LED Pattern |
What It Means |
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Off |
Device is powered off |
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Soft blinking white |
Device is booting up — wait a few minutes |
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Solid white |
Connected to the network — you're online |
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50% dim white |
Setup complete (after pressing the pair button) |
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Fast blinking white |
Firmware update in progress — do not unplug |
Signal & SIM Issues
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LED Pattern |
What It Means |
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Solid red |
No signal, SIM not yet active, or firmware display error — see note below |
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Hard blinking red |
No SIM card detected — contact support |
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Soft blinking red |
Firmware error — contact support |
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💡 Solid red but your internet is working? A recent firmware update on some Gateway devices can cause the LED to show solid red even when the device is fully online. If your devices are connected and the internet is working normally, press and hold the WPS button on the back for 5 seconds. This will reset the LED display, and the light should return to solid white. If the internet is genuinely not working, see Guide 6 — Troubleshooting No Internet. |
Other Status Indicators
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LED Pattern |
What It Means |
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Solid green |
Wi-Fi has been disabled by the user |
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Hard blinking blue |
WPS pairing in progress |
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Fast blinking lime green |
Factory reset in progress |
Ethernet Port Indicators
Each LAN port on the back of the Gateway has two small LED indicators that show the connection status for wired devices.
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Left LED |
Right LED |
What It Means |
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Off |
Solid white |
Ethernet device connected at high speed (>100 Mbps) |
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Off |
Blinking white |
Active data transfer at high speed |
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Solid yellow |
Off |
Ethernet device connected at standard speed (<100 Mbps) |
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Blinking yellow |
Off |
Active data transfer at standard speed |
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Off |
Off |
No Ethernet device connected |
Ports & Buttons — Back of Device
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Port / Button |
Description |
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DC |
Power input — connect the included power adapter here |
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WAN |
Wide Area Network port — for wired uplink connections (rarely used) |
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LAN 1 – LAN 4 |
Ethernet ports for wired devices such as computers, TVs, or switches |
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WPS Button |
Press to activate Wi-Fi Protected Setup for easy device pairing |
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Reset Button |
Pin-hole button on the bottom for factory resetting the device (see below) |
Rebooting vs. Resetting Your Gateway
To reboot (restart) your Gateway:
Simply unplug the power cable from the back of the device, wait 30 seconds to 1 minute, then plug it back in. Wait 3–5 minutes for the Gateway to fully reconnect. This is the recommended first step for any connection issue.
To factory reset your Gateway:
The reset button is a small pinhole on the bottom of the device. It requires a pin, paperclip, or SIM removal tool to press. Press and hold for 10–15 seconds. The LED will flash yellow, then fade in and out white while the device restarts. Wait 3–5 minutes for it to fully come back online.
Bottom of the Gateway — the reset pin hole is circled in red.
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⚠️ Factory reset will erase all custom settings including your Wi-Fi name, password, and any APN or network changes you have made. Only perform a factory reset when directed by Pristine Internet support. |
Placement Tips
For the best signal and Wi-Fi coverage:
• Place the Gateway near a window in a central area of your home or office
• Keep it elevated — avoid placing it on the floor or in a basement
• Keep it away from metal objects, microwaves, cordless phones, and other electronics that can cause interference
• Avoid direct sunlight and enclosed spaces like cabinets
Need more help?
Visit pristineinternet.com · Call 1-877-877-7716 · Email contact@pristineinternet.com
Or submit a help ticket by clicking here
Pristine Internet — Gateway Customer Guide
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